Sr. Account Manager

• Lead day-to-day client relationships across multiple high-stakes projects.
• Know your clients’ goals inside and out, and push them toward bigger, better ideas.
• Hunt for growth opportunities, expanding relationships, and spotting value-added work no one else saw coming.
• Guide clients and our team through every project phase like it ain’t your first rodeo (because it’s not).
• Keep scope, timelines, and budgets tight, but know when to throw the playbook out for a better outcome.
• Foster collaboration to ensure a successful and productive team 
• Craft proposals and SOWs that present smart, creative options to meet client needs.
• Help juggle resources and priorities across the studio without breaking a sweat.
• Own the details: billing, invoicing, vendor management, etc., because the busy-work matters.

• 6–8+ years leading client relationships in a creative, digital, or marketing agency/studio.
• Passion for all things branding, digital, print, original content, and campaigns.
• Street cred for building trust across strategists, designers, writers, and developers.
• Experience growing accounts and bringing in new work without being salesy.
• Fearless communication and facilitation skills for workshops, meetings, and tough conversations.
• Ability to deliver honest feedback with empathy, not ego
• Pro-level organization skills and attention to detail (yes, your spreadsheets have spreadsheets).
• Fluency in G-Suite, Slack, and Mac-based workflows software (Wrike is a bonus).
• A relevant degree is nice, but your track record speaks louder.

• Believe in ideas over egos, and that ideas are valued on merit, not job titles.
• Prefer a smaller, skilled team of makers over bloated agencies.
• See client advocacy as mutual respect and power in partnership—you excel in your field, they excel in theirs, and that collaboration generates unbeatable results.
• Have advanced chops in leading digital experiences (ie, websites, apps, email, etc.) – work that made people say, “Damn, who did this?”
• See feedback as fuel, not friction.

Above all, this role is about creating connections between people, between ideas, and between a brand’s story and the audience who needs to hear it. If that’s where you thrive, we’d love to talk.

• Hybrid schedule: WFH Mondays and Fridays, in-studio Tuesday–Thursday.
• A casual, dog-friendly downtown studio with your parking paid for by Bonfire Red.
• PTO + holidays plus a full studio shutdown at the end of the year.
• Health insurance (we cover 99% of your premium), plus Dental, Vision, and Life insurance (we cover 100%).
• Short- and Long-Term Disability (also 100% covered by us).
• 401k with company match—because in the future you will appreciate it.
• 4-week sabbatical after your 6th year to do literally anything you want.
• Training + conference opportunities so you’re always fueling up.
• Summer hours on Fridays (as long as it’s warm out and the brews are cold).
• Full fridge of impromptu Happy Hour beverages.
• Catered Wednesday lunches from Bentos Catering.
• Ridiculously good coffee